Question 1

What exactly does Ctrl+Alt+Fix do?

Accepted Answer

We help small businesses untangle messy workflows, simplify their operations, and build smart systems that support growth. That means auditing what’s already in place, creating processes, introducing the right tools (like monday.com), automate the repetitive tasks allowing your team to focus on what really matters and supporting your team through change.

Question 2

I’m a small business - are your services right for me?

Accepted Answer

Yes! We specifically work with small businesses who are growing, stuck, or just trying to get a handle on how everything runs behind the scenes. Coming from a retail and distribution background, from small to large businesses, I have seen the negative impact of businesses lacking a foundation. I am passionate about making improvements to benefit you and your team. Whether that's 3 or 30 people, we can help you improve your operations no matter how big or small.

Question 3

What is a workflow audit, and do I need one?

Accepted Answer

A workflow audit is a way of seeing how your business actually works - not just how it’s supposed to work. It's a simple tool to review your processes, using your teams input to identify inefficiencies, blockers, or duplication. If things feel clunky, chaotic, or just unclear… then yes, you probably need one.
We have created a simple Workflow Audit Checklist that you can download HERE(https://ctrlaltfix.odoo.com/sign/document/6/f6fd78fa-47e2-4b4d-9365-bb7dd3f0af93)

Question 4

What platforms do you work with?

Accepted Answer

We’re official monday.com partners,(https://try.monday.com/od6hyv55q47o) but we can work with your existing platforms or recommended the right solution based on the needs of your business. 
We use other tools to analyse your business like GAP & SWOT Analysis, Workflow Audit Checklists and Ai.

Question 5

What are SOPs and why do they matter?

Accepted Answer

SOPs or Standard Operating Procedures, are step-by-step guides for how things get done in your business. They remove guesswork, save time, and make onboarding and scaling so much easier. They give your team full visibility on how the the business operates and give you, the manager a document to call back to and hold your team accountable too when things go off track. 
We can help you write and implement them so your team is always on the same page.

Question 6

Do you offer training or support after setting things up?

Accepted Answer

Absolutely. We don’t just drop in, fix things, and leave. We offer onboarding training of Monday.com,(https://try.monday.com/od6hyv55q47o) training docs, and ongoing support so your systems keep working long after we’ve wrapped up.

Question 7

How long does it take to get started?

Accepted Answer

Once you fill out our Contact Form,(https://www.ctrlalt-fix.com/contact) we’ll schedule a quick discovery call to understand where you're at. From there, we tailor a project plan to fit your needs and timeline.
The timeline of the project will depend on the depth to which we help you build your flows. This can range from a couple of weeks to a couple of months. For simple flows in 1 department, we usually quote a couple of weeks. For more complex flows in more than 1 department, this can take from weeks to months depending on their complexity.

Question 8

I’m not sure what I need. Can we just chat first?

Accepted Answer

100%. If you’re not sure where to begin, start with our free Workflow Audit Checklist.(https://manage.wix.com/dashboard/acfda26d-3272-4af4-8bc5-289f1f5e2f5a/wix-faq/create#) It’ll help you spot any red flags and form the starting point to discover where you need to turn your attention to first. 
You can also contact us (https://www.ctrlalt-fix.com/contact)to book in a free 30minute discovery call.

Question 9

Do you have set packages or is it custom?

Accepted Answer

As no 2 business are the same, we prefer to meet first, understand the needs of your business and quote on your individual needs. We do however offer packages based on 1 - 2 workflows across 1 - 2 departments. Additional to this, we can tailor pricing based on the complexity of the flows and your business needs. We also offer and ongoing hourly rate and stick around after launch to support your business. Our aim is to build a relationship and be the operational partner you can rely on.